Dear Sir/Madam,
I'm very glad that you did everything to help me on this. This is actually my first transaction with My Ayala Customer Service and I must say that I’ very very very much satisfied. I will be writing about this wonderful experience in my blog and I hope people will know how great your team is.
As for the XXXX YYYY, I have been and will always be one of their loyal customers.
Thanks and have a wonderful day.
Regards,
Jun
From: My Ayala CustomerService <customerservice@myayala.com>
To: Jun-Jun Llave <xxx@yahoo.com>
Sent: Thursday, March 5, 2009 6:53:23 PM
Subject: your order# 517160120312
Hi Mr. Llave,
Thank you for your email.
We would like to inform you that we have not charged you for any additional fees for your request.
Thank you and we hope to hear from you soon!
From your
friends @ myAyala.com
Customer
Service Hotline +632 8132383
Customer Service
Fax +632 7525279
Toll Free Number 1-866-9929252
myRegalo is myAyala
visit: www.myAyala.com
visit myRemittance:
-----Original Message-----
From: Jun-Jun Llave [mailto:xxx@yahoo.com]
Sent: Friday, March 06, 2009 10:50 AM
To: My Ayala CustomerService
Subject: Re: your order# 517160120312
Dear Sir/Madam,
I've just received a confirmation email saying that my order has been approved. I just wanted to know how much I was charged considering my special request.
Thank you very much.
Regards,
Jun
From: My Ayala CustomerService <customerservice@myayala.com>
To: Jun-Jun Llave <xxx@yahoo.com>
Sent: Thursday, March 5, 2009 1:16:41 AM
Subject: your order# 517160120312
Hi Mr. Llave,
Thank you for your email.
We have forwarded your request to our merchant for reconsideration. Please give us until tomorrow morning for the update.
Thank you so much.
Thank you and we hope to hear from you soon!
From your
friends @ myAyala.com
Customer
Service Hotline +632 8132383
Customer
Service Fax +632 7525279
Toll Free
Number 1-866-9929252
myRegalo is myAyala
visit: www.myAyala.com
visit myRemittance:
-----Original Message-----
From: Jun-Jun Llave [mailto:xxx@yahoo.com]
Sent: Thursday, March 05, 2009 4:58 PM
To: My Ayala CustomerService
Subject: Re: your order# 517160120312
Sorry for being too persistent. I'm actually out of the country and my only option is to place an order online. Would it be possible that you'll just charge me an extra amount to deliver it to the address I stated? Anyway, it's still in FFFF, GGGGG. I hope to get a favorable response from you.
Regards,
Jun
From: My Ayala CustomerService
<customerservice@myayala.com>
To: Jun-Jun Llave <xxx@yahoo.com>
Sent: Thursday, March 5, 2009 12:46:25 AM
Subject: your order# 517160120312
Hi Mr. Llave,
Thank you for your email.
We would like to inform you that your transaction has been CANCELLED.
For your inquiry, indeed the branch we have provided you has a delivery. However, every branch has a certain area that they can deliver to. Unfortunately, the area you have provided is no longer covered by the delivery of the said branch. Thus, the suggestion for the pick-up.
Thank you and we hope to hear from you soon!
From your
friends @ myAyala.com
Customer
Service Hotline +632 8132383
Customer
Service Fax +632 7525279
Toll Free
Number 1-866-9929252
myRegalo is myAyala
visit: www.myAyala.com
visit myRemittance:
-----Original Message-----
From: Jun-Jun Llave [mailto:xxx@yahoo.com]
Sent: Thursday, March 05, 2009 4:39 PM
To: My Ayala CustomerService
Subject: Re: your order# 517160120334
Dear Sir/Madam,
I appreciate your very prompt response. Since it is not possible for my order to be delivered to the address I have previously stated, I wish to cancel it.
I'm just a bit confused because based on your website, it says that ZZZZ branch has a delivery service. Please refer to the ff entry from your website.
<deleted>
Please enlighten me more about this. Thank you very much.
Regards,
Jun
From: My Ayala CustomerService
<customerservice@myayala.com>
To: Jun-Jun Llave <xxx@yahoo.com>
Sent: Thursday, March 5, 2009 12:29:00 AM
Subject: your order# 517160120334
Hi Mr. Llave,
Thank you for your reply.
With regards to the charges, it has not yet been charged to your card as we only charge upon confirmation of delivery or pick-up.
Thank you and we hope to hear from you soon!
From your
friends @ myAyala.com
Customer
Service Hotline +632 8132383
Customer
Service Fax +632 7525279
Toll Free
Number 1-866-9929252
myRegalo is myAyala
visit: www.myAyala.com
visit myRemittance:
-----Original Message-----
From: Jun-Jun Llave [mailto:xxx@yahoo.com]
Sent: Thursday, March 05, 2009 4:25 PM
To: My Ayala CustomerService
Subject: Re: your order# 517160120334
Dear Sir/Madam,
Does this mean my credit card has already been charged?
Regards,
Jun
From: My Ayala CustomerService
<customerservice@myayala.com>
To: xxx@yahoo.com
Sent: Thursday, March 5, 2009 12:01:21 AM
Subject: your order# 517160120334
Hi Mr. Llave,
Thank you for ordering at XXXXX YYYYY!
We regret to inform you that your online order with XXXXX YYYYY
could not be delivered to your preferred delivery address which is:
Blk A Lot B CCCC St. DDDD EEEE Subd.
FFFFFF, GGGGGGG
The specified address of your recipient falls under the list of out of coverage
areas. Unfortunately, only company-owned branches can handle deliveries
for online orders, while franchise branches
cannot.
Instead, we would like to suggest that your order be picked up at the
nearest company owned branch which is the ZZZZZZ branch
with the following contact details:
<deleted>
Please advise if said branch is convenient for your recipient so that we can
promptly process your order and inform your recipient about the matter.
We sincerely apologize for this inconvenience and we thank you for your
continued patronage.
Thank you and we hope to hear from you soon!
From your friends @ myAyala.com
Customer Service Hotline +632 8132383
Customer Service Fax +632 7525279
Toll Free Number 1-866-9929252
myRegalo is myAyala
visit: www.myAyala.com
visit myRemittance:
www.myayala.com/myremittance